FAQ | Paw-Curio – Shipping, Returns & Orders Help

Orders are processed within 24 hours. Delivery typically takes up to 7 business days, depending on your location. Each order includes tracking, so you can follow its journey every step of the way.

Shipping is completely free on all orders, regardless of your location or order size.

We ship worldwide. Delivery times may vary depending on your country.

Yes , you can cancel your order before it is shipped. Send us an email at hello@paw-curio.com us as soon as possible to request a cancellation

Take photos of the package and items, then email us at hello@paw-curio.com within 5 business days. We’ll arrange a replacement or refund.

Delays can happen due to external factors. If your order is significantly delayed, contact us at hellow@paw-curio.com and we’ll investigate and assist you.

Yes, you can request a return within 14 days of receiving your order. Items must be unused, in original packaging, and include proof of purchase.

Once your return is approved, refunds are issued within 5 - 10 business days to your original payment method.

Gift cards, personalized products, and certain hygiene or perishable items cannot be returned.

Email us to hellow@paw-curio.com to request a return. Once approved, you’ll receive instructions and a return label. Do not send items back without contacting us first.

Enter your discount code at checkout in the “Discount code” field, then click apply. The discount will be reflected before payment.

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Yes! All payments are encrypted and processed through secure providers to ensure your information is protected.

Paw-Curio is a curated store offering thoughtfully selected products designed to improve your dog’s everyday life.

We focus on unique, practical, and well-designed products that go beyond the ordinary. Carefully chosen products for dogs that deserve more than ordinary.